Cisco Unified Contact Center Enterprise
Deliver a connected digital experience
Improve your customer journey. Unified Contact Center Enterprise helps you provide contextual, continuous, and high-capability experiences. Fault tolerance helps ensure uninterrupted operation. Comprehensive reporting gives you the business intelligence you need to optimize your contact center.
Route customers to the most appropriate resource for their needs, anywhere in the enterprise.
Comprehensive management portal
The web-based agent desktop makes it easy to provide customer information. Manage customer interactions based on almost any contact attribute. Create comprehensive customer profiles, segment customers, and monitor resource availability.
Powerful APIs for integration
Smoothly integrate inbound and outbound voice applications with Internet applications. These include real-time chat, web collaboration, email, and social media. This integration helps agents support multiple interactions simultaneously.
Подборка по теме
The Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, and multichannel contact management over an IP infrastructure.
Explore a set of new Cisco Spark Board capabilities to improve creative teamwork. We’re adding annotation, improving how attendees see each other, and simplifying ...
Cisco Cisco Unified Contact Center Enterprise (UCCE) is a complex product that integrates multiple components and can serve a wide spectrum of business requirements.
The Cisco Security portal provides actionable intelligence for security threats and vulnerabilities in Cisco products and services and third-party products.
Chapter Description This chapter covers the steps needed for planning a Cisco Unified Contact Center Enterprise (UCCE) deployment, installing UCCE software, and ...
Актуальные темы на форуме, обсуждаем "Cisco Collaboration and Contact Center":